Delivery, Shipping, and Exchanges
Please contact clientservices@claudia-li.com to initiate any exchanges or returns. Any returns or exchanges received without prior notification will not be accepted.
Kindly note: We do not offer refunds at this time. However, we do accept returns in exchange for store credits only.
Shipping
We offer complimentary standard shipping for all orders over $500, not including duties and fees. Please note that we do not ship to P.O Boxes. Once an order is in the shipping stage, it will not be able to be amended.
Please note that a signature will be required for all shipments. If you would like to omit this, please email clientservices@claudia-li.com on top of your order confirmation. If you are unsure about something being delivered to your address, please contact us to require a signature for the shipment.
We will not be held liable for any lost or stolen packages.
Once the order has been received, your order will be processed and shipped within 7 - 10 business days (Exclusions apply for federal and bank holidays). Once your order has shipped, you will receive an email with a tracking number and an expected delivery date. However, we cannot guarantee transit time as unforeseen circumstances may delay delivery once your package has left our facility. Our selected carriers do not guarantee a specific time of day for expedited delivery services, nor does expedited delivery include weekends.
Customs Policy
The customer is responsible for customs charges for all international orders. If the recipient refuses delivery of their order due to a customs charge, your package will be considered abandoned and disposed of by the shipping carrier, and therefore, your order is not eligible for a refund.
We use a DDU system and customers are responsible for paying all taxes and duties upon goods' arrival.
- Delivered at place (DAP). Also called delivered duty unpaid (DDU). This term indicates that the seller is only responsible for shipping the product, and that the customer is responsible for paying any import costs to the shipping carrier, such as VAT, duties and clearing fees, upon delivery. Please also note that some shipping carriers charge additional fees for collecting duties upon delivery.
Refunds and Exchanges
Refunds
We do not offer refunds at this time. However, we do accept returns in exchange for store credits only.
Exchanges
We are pleased to accept exchanges of full priced merchandise within 14 days from the date items are delivered to you.
Customers are responsible for all shipping, duties, and taxes expenses incurred during the exchange process.
Eligibility for Exchanges and Store Credits
To be eligible for an exchange or store credit, your item must meet the following criteria
- It must be unused, unworn, unwashed, unaltered, and undamaged.
- It must be returned within 14 days from the date items are delivered to you, in the same condition as received.
- Items should be returned in their original packaging, including any boxes and hangers.
- The designer hangtag must remain attached to the garment during the try on process. If the hangtag is removed and reattached, we will be unable to accept the item for return.
- Any designer packaging such as authenticity cards, dust bags, and leather tags must also be returned, as they are considered part of the product.
Footwear and Accessories
- Footwear and accessories must be returned unmarked and unscuffed in their original undamaged boxes and shipped inside a protective shipping box.
- When trying shoes on for the first time, it is recommended to do so on a carpeted surface to prevent sole damage and scuffing.
- Do not wear the shoes on a hard surface until you are sure of your purchase, as scuffing may render the item ineligible for return.
Due to sanitary reasons, masks, masked turtlenecks, earrings, undergarments, socks and any items that covers the face are final sale and may not be returned.
Security Tags
If the item comes with a security tag affixed, this tag must remain attached. Removing the security tag will make the item ineligible for return.
Return Costs
The customer is responsible for covering return shipping costs and any taxes or fees associated with the exchange process.
Exclusive/Pre Order Items
Exchanges for exclusive/pre order items are subject to size availability.
Sale Items
Sale items are final sale and not eligible for exchange.
Requesting an Exchange
If you need to exchange an item for another size, please contact us at
clientservices@claudia-li.com
Customers are responsible for all shipping, duties, and taxes expenses incurred during the exchange process.
Should you have any further questions or require assistance, please do not hesitate to contact us. Your satisfaction is important to us, and we are here to help make your shopping experience enjoyable.
Coupons and Promo Codes
Cash or store credit will not be given for the unused portion of the coupon/promo code. No cash value. Not redeemable for sales tax, prior purchases, gift cards, extended warranties, licenses, excluded items, store credit, or shipping. Returns or exchanges where a discount was applied may result in an adjusted returned store credit amount.